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10 Best WordPress Live Chat Plugins Compared - 2021

Last modified: July 18, 2021

Cloudways

When it comes to customer service, there is nothing like having one of the WordPress Live Chat plugins on your website. They offer you instantaneous communications with customers, to help you resolve issues and make sales. Their importance is so high, that if you don’t have any live chat system on your website, you should look to install one now.

Why Is Having One Of The WordPress Live Chat Plugins So Important?

Live chat is counted as one of the top ways to build trust on your website. It shows that you take customer service seriously and that you’re there to help people with their orders. Live chat is also a great way to boost order values. Many customers might have forgotten something on their order and with the online chat systems, they can contact you to ask if they can add it on.

There are a few issues with WordPress live chat plugins. Firstly, they often need someone available to operate them. While some questions can be answered via AI, not everything can, so if you don’t have someone on your website for at least all working hours, then live chat isn’t going to be helpful. Secondly, is the cost. There are some free options, but these can be limiting.

However, there are ways around both of these issues. Firstly, some WordPress live chat plugins allow you to chat via your mobile phone. Another is using a premium chat plugin that offers you more functionality.

So, what are the best WordPress Live Chat plugins? Here is our top list of free and premium plugins.

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WP Live Chat Support
WP Live Chat Support
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2
LiveChat – WP live chat plugin for WordPress
LiveChat – WP live chat plugin for WordPress
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3
Live Chat Unlimited
LIVE CHAT UNLIMITED – PREMIUM WORDPRESS PLUGIN
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4
ProProfs Live Chat Plugin for WordPress Websites
ProProfs Live Chat
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5
WordPress Live Chat Plug-in
WordPress Live Chat Plug-in
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6
Skype Live Chat For WordPress
Skype Live Chat For WordPress
Not Available
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Social Tabs Live Chat For WordPress
Social Tabs Live Chat For WordPress
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8
NinjaTeam Facebook Messenger for WordPress (Live Chat version)
NinjaTeam Facebook Messenger for WordPress (Live Chat version)
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9
ChopItUp Live Chat with Firebase
ChopItUp Live Chat with Firebase
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10
Uber Chat - Ultimate Live Chat with Windows Client
Uber Chat - Ultimate Live Chat with Windows Client
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11
Awesome Live Chat
Awesome Live Chat
Not Available

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WP Live Chat Support

WP Live Chat Support

This free WordPress live chat plugin is a great option for those who want to maximize functionality while on a tight budget. You can have an unlimited number of simultaneous live chats within a beautiful interface that will impress you and your website’s visitors. To make the chat box more relevant to your business you can make lots of customization including the colors of the chat box, the text fields and other elements.

In addition, you can be sure that even when you’re away from the computer you can receive messages. There is an offline message system that allows people to send you messages for you to respond to later. This gives you a quick and easy way to reach a larger audience that they will find convenient. You can also customize the ‘away’ message that is displayed to the visitor.

To help you with your customer service, you can access live chat records and integrate with translation plugins for worldwide customer service.

WP Live Chat Support Highlights:

  • Add surveys or polls to the chat box to display before or after chat sessions.
  • No monthly fees for having unlimited chat windows.
  • Notification sound for when new chats are opened.
  • Plenty of ways to enhance the customer service you offer visitors to your website.

LiveChat – WP live chat plugin for WordPress

LiveChat – WP live chat plugin for WordPress

This nice little WordPress plugin offers you a lot of functionality for free. However, if you want to use this plugin, you will have to be a more technically minded person. Those that are willing to learn will find that their customer service reputation is likely to improve and you could see an increase in order values and conversion rates.

This plugin has lots of functionality that makes it a great choice. Such as the canned responses that allow the AI to answer the questions for you when customers are typing an FAQ (i.e. delivery times). This allows you to concentrate on the harder questions and help all customers more quickly.

To ensure that you’re offering a great service, there is the agent satisfaction survey that can be applied at the end of chats. Surveys can also be applied before a chat is initiated.

You can also brand every aspect of the chat window. This includes adding your business’ logo and social media channels. You can change the color and other elements of the chat window.

The nicest thing about this plugin is that it allows you to reach out to customers immediately. As long as certain criteria has been met, you can initiate a chat with the website visitor. This means you can convert more people and show you’re an active business with a strong desire to help those who are on your website.

LiveChat – WP live chat plugin for WordPress

  • Track visitors across your website, so you can see what they’ve been looking at. This can allow you to offer better customer service to your visitors.
  • File upload support. Customers, and you, can send files to each other for better communications.
  • Offline functionality so you can take messages when not online and deal with it when you are online.
  • Keep a log of historic chats to refer to later.

ProProfs Live Chat Plugin for WordPress Websites

ProProfs Live Chat

Efficient and instant support defines the core nature of ProProfs Live Chat plugin. The easy-to-use cloud-based live chat plugin helps you match up with customer expectations of instant support, and that too for free. The forever free plan covers all the basic features of paid plans but is also inclusive of native integrations such as ProProfs Knowledge Base, ProProfs Survey Maker, ProProfs Help Desk, and more!

With the ability to create a complete support suite for your business, your brand can easily work towards improving the customer service reputation, plus boost the conversion rate too. In a nutshell, it is the perfect customer support solution that not only helps you keep your customers delighted but also improves employee productivity.

Features like canned responses and knowledgebase integration help you boost employee productivity. Other than that, they also help you reduce average response time that keeps your customers on the chat satisfied. A perfect concoction that helps your operators focus on technical issues that need more time and still demand instant resolution.

Besides helping you improve operator productivity and creating a support bundle, ProProfs Chat also helps your operators to delve into pain-points on the basis of individual behavior on the website and create a personalized journey for better customer satisfaction. Features like visitor monitoring, pre-chat form, and Chat Greetings help you accomplish the goal.

What’s more, this feature-rich chat window blends well with your business website as it comes with 100+ settings options. That means you can customize it as you want and add your branding to give it the complete look and vibe of your brand.

ProProfs Live Chat Plugin Highlights:

  • Chat Greetings helps you to either prompt the visitor to initiate a chat with you or your operators can do the same to show their proactive approach towards visitors who feel confused as to what to do next.
  • Announcements that can help you keep your visitors and customers updated about the upcoming product upgrades, sales, discounts, flash sales, and more!
  • Integration with your favorite tools such as CRM, Email Marketing, Help Desk, Survey Maker, Knowledge Base, Analytics, and more.
  • Vault that acts like a recycle bin where you can retrieve deleted messages and chats, just in case you delete any.
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Final Word: The Top WordPress Live Chat Plugins

There are numerous great options if you’re looking WordPress live chat plugins. However, the ten we’ve listed above are the best available. Using them will enhance your website and ensure that you can convert more visitors to your website and therefore earn more revenue. Which plugin will you use?

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