12 Support System WordPress Plugins Compared - 2020
Last modified: January 13, 2020
- Quack Chat-Easily Chat with Users
- Support Ticket Management System-Manage Your Tickets
- AIO Support Center-Responsive Plugin
- SugarCRM and SuiteCRM Customer Portal- WP Customer Support Plugin
- Catchers Helpdesk and Ticket System-Give your Customers Support
- Pathstyle Menu-WP menu navigation system
- Fast-Support Ticket Plugin
- Support Board-Responsive Plugin
- WooCommerce Support System-Support for Your eCommerce
- Bookme-Appointment Booking/Scheduling Plugin
- TotalDesk-All In One Help Desk Plugin
- Awesome Support-Free Help Desk Plugin
WordPress plugins are a very important and immense part of what the WordPress world is and all it has to offer its users. And WordPress prides itself on being simple and easy to use so anyone who is interested in building their own site will be able to have all of the tools they need to create their site without usually needing to know any code. WordPress has different kinds of plugins for almost anything your site could possibly want or need. They will allow you to have more elements, tools and features on your WordPress site instead of relying only on the features and elements of the WordPress theme you choose. For example, if you have a blog but want to translate it into another language, you should use the WPML plugin which will allow you to translate your site into almost any language you want, or maybe you want more security for your site, well there are plugins for that too, the list is endless. This article is about Support System WordPress plugins to use on your WP site so you can do things like have better customer service on your site.
Support System WordPress Plugins Make Your Site More Customer Friendly and Organized
Now you may be wondering what exactly these plugins in our post today are for and what they do. Well each of the support system WordPress plugins in this post are a little different but they all have similar goals and end results which is to help you have better customer support and other similar things on your WordPress site. So let’s get right down to it and check out these plugins so you can see all of their different features and tools and decide which is the right one for you and your site.
Filter between free and paid
Quack Chat-Easily Chat with Users
And we are kicking off our Support System WordPress Plugins list with the Quack Chat plugin. This plugin will allow you to have a live help support system right on your site. It makes it easy for your and your employees to help out any customers of you website. There are tons of features of this plugin to make the process of doing this simpler.
You can do various things like: create a customized automatic greeting, or make a customized offline message option, or see your chat session history. The WordPress Quack Chat plugin can easily integrate with your WP site. All you have to do is activate it and you will be able to start using it right away, it is that simple. It can work with several different wireless carriers such as: Boost mobile, AT&T, Virgin Mobile, Verizon Wireless, and many more.
Other Features of the Quack Chat Plugin Are:
- One sided HTML support
- Session memory
- Instant session notification through text or email
- Auto focus message box
Support Ticket Management System-Manage Your Tickets
Next up we have the Support Ticket Management System plugin. This plugin will allow you to convert your into a ticket management system. This plugin can send out various email notifications to both the site admin and ticket creator during different point of interaction.
It is a translation ready plugin which is great because this means you will have the power to translate this plugin’s content which will allow more people to use this feature on your site. Support Ticket Management System is also multisite compatible so it can work on each of your site’s on your multisite network. A great feature of this plugin is that it has graphical representation, so you will be able to see all of your reports and data graphically and then analyse your services easily.
Other Features of the Support Ticket Management System plugin Are:
- Create agent groups
- Automatically assign agents
- Multi level ticket topic management
- Auto close tickets
- IMAP integration
AIO Support Center-Responsive Plugin
The AIO Support Center plugin is another WordPress ticketing system plugin. This plugin is now in its second version and is better than ever and packed with lots of great features. There are several new features of AIO Support Center such as: ticket creation via email, cron tasks, customers can reopen their own tickets, “awaiting reply” filter to help you manage tickets easier than ever, and much more.
There is a user friendly interface for both customers and staff which is great for those who do not know much about using technology. This WordPress plugin is translation ready as well which, if you choose to translate your content, will help widen your potential user audience. It is also responsive so the plugin can work on any device or screen size.
Other Features of the AIO Support Center Plugin Are:
- Email piping
- Auto responders
- Multiple user roles
- Plenty of dynamic tags
SugarCRM and SuiteCRM Customer Portal- WP Customer Support Plugin
We move in to the SugarCRM and SuiteCRM Customer Portal plugin. This plugin will allow people that have a WordPress site to create a custom portal in their website with either SugarCRM or SuiteCRM as the back end framework of the site and WordPress as the front end interface. By using this addon your customers will be able to log into their accounts and create both support or complaint cases.
Having a customer portal with the SugarCRM and SuiteCRM Customer Portal plugin is beneficial for websites of many different industries such as: retail, BFSI, Education, Travel and Real estate. By having a CRM portal integrated you can give your users a better customer experience by quickly resolving their issues in their open case and support requests. This plugin is browser compatible as well so it will work on most popular web browsers like: Internet explorer, Firefox, Chrome, Safari, etc.
Catchers Helpdesk and Ticket System-Give your Customers Support
And number five of our Support System WordPress Plugins with the Catchers Helpdesk and Ticket System plugin. With this you will be able to provide customer support for your users and customers. All of you customers will have profiles so you can know your customers better by seeing their profiles and ticket history.
There is an addon that you can choose to use to make your own custom fields as well as contact forms. There us a front end for clients as well so they can see current and previous tickets. The Catchers Helpdesk and Ticket System plugin is available in tons of different languages such as: Spanish, German, French, Brazilian Portuguese, Italian, Russian, Arabic and much more.
Other Features of Catchers Helpdesk and Ticket System Include:
- WooCommerce Int. addon
- Auto reply and email footer
- Ticket history
- Conversation feed filtering
Pathstyle Menu-WP menu navigation system
Next up we have the Pathstyle Menu plugin which is a “lightweight custom navigation menu system for WordPress”. There is cross browser support so this plugin can work on many popular web browsers such as: Internet Explorer, Chrome, Safari, Firefox, etc.
How it works is that when a user clicks on the button the menu items expand and will put themselves around the main button in the formation of either: an arc, a circle, or line up vertically or horizontally. In order to then close the menu the user will need to choose on the options given or press the main button again.
Fast-Support Ticket Plugin
The Fast WP plugin is clearly a fast support system plugin so you can have a professional support system for you customers. With fast you can not just have unlimited customers, but unlimited agents and tickets as well. A great feature of the fast plugin is that it comes with its own built in form builder so you can make your own custom fields for you tickets. It can work with any theme which is great if you already have a WordPress site up and running.
This plugin is also translation ready so you will be able to translate the content you create with this plugin into a wide variety of other languages which will allow people from all over the world to use your site. There is support for WooCommerce as well so you can also have shopping related aspects such as people paying for things like tickets.
Other Features of the WordPress Fast Plugin Are:
- Email piping
- Internal comments
- Email notifications
- FavIcon Counter
Support Board-Responsive Plugin
The Support Board WP plugin will be able to easily provide you with the ability to have a support desk and chat. You will be able to communicate with your customers better and more easily by using this plugin. It is multilingual as well as RTL (right to left) language ready so you can translate the content you create to almost any language including ones like Hebrew and Arabic.
It is fully responsive so no matter what kind of device your user is using when accessing this plugin, your content will always look great. “This is the first WordPress plugin with a complete bot integration powered by API.AI by Google.” A nice perk of the Support Board plugin is that it has full slack chat integration so you can so users can send and receive messages directly from Slack.
Other Features of the Support Board Plugin Are:
- Diagflow bot rich messages
- Ticket system
- Email notifications
- Independent users system
- Login and registration forms
WooCommerce Support System-Support for Your eCommerce
The WooCommerce Support System WordPress plugin will help improve your customer support for you eCommerce WP site. This plugin will integrate into your website and give you the ability to have a support system. Your users will be able to open open ticket assistance for WooCommerce products that were purchased then receive a notification when a reply is published.
There are also customization abilities with this plugin so you can customize the look of the support tickets so they will integrate perfectly with your website. There is a color selector as well for both the text and background for both admin and user threads. This is a super easy plugin for your users to use they can do things like: open a new ticket, select a product from the ones acquired, and write a new thread using the WordPress editor.
Bookme-Appointment Booking/Scheduling Plugin
We have reached number ten of our Support System WordPress Plugins with Bookme. This is a booking and scheduling WordPress calendar booking plugin. It is completely responsive so it will work on any size device no matter how big or small the screen size may be. The Bookme plugin is translatable as well so you can translate the content into almost any language you could possibly want or need.
It can work with WooCommerce plugin as well so you will be able to manage any sort of retail aspect on your WP site. There is a user friendly admin panel so managing your bookings will be super easy. This plugin has several different booking types such as: group booking, default booking, and consultant booking. It is cross browser compatible as well so it will work on all popular web browsers such as: Internet explorer, Firefox, Chrome and Safari.
Other Features of the Bookme Plugin Include:
- Endless color variants
- Form builder
- SMS and email notification
- Google calendar
TotalDesk-All In One Help Desk Plugin
And we move on to the Totaldesk WordPress plugin which is the only all in one help desk solution for WordPress and it is jam packed with tons of useful features you need. This plugin has tons of integrations with things like: WooCommerce, Envato, Slack and Gmail.
The Totaldesk plugin can work with: PHP 5.4+, WPML plugin, WooCommerce 3.1, WordPress 3.8.1+, and it can even work with Visual Composer page builder which you can use to easily build and customize all different aspects of your WP website. A cool feature of this plugin is that you can create your own knowledge base based on your tickets. There are also tons of different notifications such as: desktop, email, slack, etc. so you are constantly in the loop.
Other Features of the WordPress Totladesk Plugin Are:
- 3 different ticket forms
- Live chat
- Cross browser compatible
- Ticket system
Awesome Support-Free Help Desk Plugin
And we have reached the end of our support system WordPress plugins list with a great plugin, Awesome Support. This is the first free plugin on our list and it is the “only help desk and support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout”. It is super easy to get this plugin up and running.
All you will have to do is install it and activate it and then answer a few questions in the startup wizard. There are custom fields so you can create your own fields on your ticket forms. There is WooCommerce integration as well so all of your eCommerce type needs can be met.
Other Features of the Awesome Support WordPress Plugin Are:
- Gutenberg aware
- GDPR ready
- WordPress UI
- Sorting and filtering
- Multiple departments
- Email notifications
And for even more info about Awesome Support check out this video!
So now that you have seen some great options for support system WordPress plugins did you find one that will fulfill your needs? No need to jump into anything, take some time, think about what it is you want to accomplish by having one of these kinds of plugins and decide which one has the features you really need.
A Savvy WordPress developer, years of experience developing for web (PHP, JS, jQuery, Vue, MySQL, etc.), SEO specialist, and more…