14 Best Support System WordPress Plugins Compared - 2024

Next up we have the Support Ticket Management System plugin. This plugin will allow you to convert your into a ticket management system. This plugin can send out various email notifications to both the site admin and ticket creator during different point of interaction.

It is a translation ready plugin which is great because this means you will have the power to translate this plugin’s content which will allow more people to use this feature on your site. Support Ticket Management System is also multisite compatible so it can work on each of your site’s on your multisite network. A great feature of this plugin is that it has graphical representation, so you will be able to see all of your reports and data graphically and then analyse your services easily.

Other Features of the Support Ticket Management System plugin Are:

• Create agent groups
• Automatically assign agents
• Multi level ticket topic management
• Auto close tickets
• IMAP integration

And number five of our Support System WordPress Plugins with the Catchers Helpdesk and Ticket System plugin. With this you will be able to provide customer support for your users and customers. All of you customers will have profiles so you can know your customers better by seeing their profiles and ticket history.

There is an addon that you can choose to use to make your own custom fields as well as contact forms. There us a front end for clients as well so they can see current and previous tickets. The Catchers Helpdesk and Ticket System plugin is available in tons of different languages such as: Spanish, German, French, Brazilian Portuguese, Italian, Russian, Arabic and much more.

Other Features of Catchers Helpdesk and Ticket System Include:

• WooCommerce Int. addon
• Auto reply and email footer
• Ticket history
• Conversation feed filtering

The Fast WP plugin is clearly a fast support system plugin so you can have  a professional support system for you customers. With fast you can not just have unlimited customers, but unlimited agents and tickets as well. A great feature of the fast plugin is that it comes with its own built in form builder so you can make your own custom fields for you tickets. It can work with any theme which is great if you already have a WordPress site up and running.

This plugin is also translation ready so you will be able to translate the content you create with this plugin into a wide variety of other languages which will allow people from all over the world to use your site. There is support for WooCommerce as well so you can also have shopping related aspects such as people paying for things like tickets.

Other Features of the WordPress Fast Plugin Are:

• Email piping
• Internal comments
• Email notifications
• FavIcon Counter

The Support Board WP plugin will be able to easily provide you with the ability to have  a support desk and chat. You will be able to communicate with your customers better and more easily by using this plugin. It is multilingual as well as RTL (right to left) language ready so you can translate the content you create to almost any language including ones like Hebrew and Arabic.

It is fully responsive so no matter what kind of device your user is using when accessing this plugin, your content will always look great. “This is the first WordPress plugin with a complete bot integration powered by API.AI by Google.” A nice perk of the Support Board plugin is that it has full slack chat integration so you can so users can send and receive messages directly from Slack.

Other Features of the Support Board Plugin Are:

• Diagflow bot rich messages
• Ticket system
• Email notifications
• Independent users system
• Login and registration forms

Today businesses have a wide choice of tools, platforms, and apps to provide seamless customer support. It can be a challenge to make the right choice and find the software to meet your business demands. Txt.me is what you need and here is why.

Multichannel and Omnichannel Support: What Is The Difference?

Commonly, the terms multichannel and omnichannel support are used interchangeably when they are not the same.

• Multichannel support offers multiple channels through which a customer can contact you.
• Omnichannel support integrates all of the possible communication channels (meesangers, emails, social media, etc.) together. Thus, customers can not only choose the way to contact you but they can transition between different channels in the same interaction.

When it comes to txt.me, the software provides not only seamless experiences to every customer you interact with but offers the following advantages:

1. Free omnichannel customer support service — you have a single dialog;
2. Saved history of all the conversations with the clients no matter what channel was used then and now;
3. Notifications on all the devices so that you stay in touch with your clients wherever you are to provide 24/7 support.

Best Omnichannel Customer Support Services: Key Selection Criteria

When choosing the customer support software for your business, the main criteria are the credibility, usability, and range of functions provided. Most of the modern services offer a wide range of tools and options as the following:

• Integration with the most popular tools and CRMs;
• Cross-platform (Windows, Mac, iOS, Android, etc.);
• Mobile optimization;
• Total Security (HTTPS, TLS, SSL);
• Encryption;
• API;
• File sharing;
• Conferences;
• Prepared fast answers;
• Packs of smiles and stickers;
• Analytics and detailed reports;
• Customizable chats with several languages;
• Chat transfer between the operators;
• Blacklisting, and many more.

Besides the fact that it’s omnichannel with the unique saved history provided, here are a few more highlights of the service that make txt.me stand out from the competitors:

• No need to pay for the heaps of tools and options that will be never used by you;
• Easy learning curve;
• Intuitive interface;
• Fast installation and integration.

So, all the operators can start to work straight after the installation of the software. What’s more, you will get only those features and functions needed for providing seamless customer support.

We have reached number ten of our Support System WordPress Plugins with Bookme. This is a booking and scheduling WordPress calendar booking plugin. It is completely responsive so it will work on any size device no matter how big or small the screen size may be. The Bookme plugin is translatable as well so you can translate the content into almost any language you could possibly want or need.

It can work with WooCommerce plugin as well so you will be able to manage any sort of retail aspect on your WP site. There is a user friendly admin panel so managing your bookings will be super easy. This plugin has several different booking types such as: group booking, default booking, and consultant booking. It is cross browser compatible as well so it will work on all popular web browsers such as: Internet explorer, Firefox, Chrome and Safari.

Other Features of the Bookme Plugin Include:

• Endless color variants
• Form builder
• SMS and email notification
• Google calendar

And we move on to the Totaldesk WordPress plugin which is the only all in one help desk solution for WordPress and it is jam packed with tons of useful features you need. This plugin has tons of integrations with things like: WooCommerce, Envato, Slack and Gmail.

The Totaldesk plugin can work with: PHP 5.4+, WPML plugin, WooCommerce 3.1, WordPress 3.8.1+, and it can even work with Visual Composer page builder which you can use to easily build and customize all different aspects of your WP website. A cool feature of this plugin is that you can create your own knowledge base based on your tickets. There are also tons of different notifications such as: desktop, email, slack, etc. so you are constantly in the loop.

Other Features of the WordPress Totladesk Plugin Are:

• 3 different ticket forms
• Live chat
• Cross browser compatible
• Ticket system

The WooCommerce Support System WordPress plugin will help improve your customer support for you eCommerce WP site. This plugin will integrate into your website and give you the ability to have a support system. Your users will be able to open open ticket assistance for WooCommerce products that were purchased then receive a notification when a reply is published.

There are also customization abilities with this plugin so you can customize the look of the support tickets so they will integrate perfectly with your website. There is a color selector as well for both the text and background for both admin and user threads. This is a super easy plugin for your users to use they can do things like: open a new ticket, select a product from the ones acquired, and write a new thread using the WordPress editor.

The AIO Support Center plugin is another WordPress ticketing system plugin. This plugin is now in its second version and is better than ever and packed with lots of great features. There are several new features of AIO Support Center such as: ticket creation via email, cron tasks, customers can reopen their own tickets, “awaiting reply” filter to help you manage tickets easier than ever, and much more.

There is a user friendly interface for both customers and staff which is great for those who do not know much about using technology. This WordPress plugin is translation ready as well which, if you choose to translate your content, will help widen your potential user audience. It is also responsive so the plugin can work on any device or screen size.

Other Features of the AIO Support Center Plugin Are:

• Email piping
• Auto responders
• Multiple user roles
• Extendable
• Plenty of dynamic tags

We move in to the SugarCRM and SuiteCRM Customer Portal plugin. This plugin will allow people that have a WordPress site to create a custom portal in their website with either SugarCRM or SuiteCRM as the back end framework of the site and WordPress as the front end interface. By using this addon your customers will be able to log into their accounts and create both support or complaint cases.

Having a customer portal with the SugarCRM and SuiteCRM Customer Portal plugin is beneficial for websites of many different industries such as: retail, BFSI, Education, Travel and Real estate. By having a CRM portal integrated you can give your users a better customer experience by quickly resolving their issues in their open case and support requests. This plugin is browser compatible as well so it will work on most popular web browsers like: Internet explorer, Firefox, Chrome, Safari, etc.

Next up we have the Pathstyle Menu plugin which is a “lightweight custom navigation menu system for WordPress”. There is cross browser support so this plugin can work on many popular web browsers such as: Internet Explorer, Chrome, Safari, Firefox, etc.

How it works is that when a user clicks on the button the menu items expand and will put themselves around the main button in the formation of either: an arc, a circle, or line up vertically or horizontally. In order to then close the menu the user will need to choose on the options given or press the main button again.

And we are kicking off our  Support System WordPress Plugins list with the Quack Chat plugin. This plugin will allow you to have a live help support system right on your site. It makes it easy for your and your employees to help out any customers of you website. There are tons of features of this plugin to make the process of doing this simpler.

You can do various things like: create a customized automatic greeting, or make a customized offline message option, or see your chat session history. The WordPress Quack Chat plugin can easily integrate with your WP site. All you have to do is activate it and you will be able to start using it right away, it is that simple. It can work with several different wireless carriers such as: Boost mobile, AT&T, Virgin Mobile, Verizon Wireless, and many more.

Other Features of the Quack Chat Plugin Are:

• One sided HTML support
• Session memory
• Instant session notification through text or email
• Auto focus message box