How to Fix ‘Your Connection Is Not Private’ Error

Last modified: November 3, 2020

FAQ

If you’re getting the ‘Your Connection Is Not Private’ error on your WordPress website. This message can be seen on all modern browsers, but the message will be slightly different. This option however will stop people visiting your site, so here are some solutions to help you fix the error.

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What is the ‘Your Connection Is Not Private’ Error?

This error appears on websites that are using SSL protocols but the browser cannot validate the SSL certifications. When a browser tries to validate the SSL certificate, but can’t, then the website is marked as insecure and all data cannot be transferred securely.

For some websites, this isn’t an issue as no data is transferred between the consumer and website owner. But for those with contact forms, eCommerce stores and other elements, this can be a massive issue.

There are many reasons why this happens. And it can start without any changes being made to your website. Some of the reasons why it might happen are:

A user’s computer clock is not synchronized.
A previously issued certificated is stored in the user’s browser and therefore there is a mismatch between security keys.
The SSL certificate has expired.

So, here are some solutions for fixing the error.

Step 1 – Reload

The first step is to force a reload of the page. Simply shut down your browser app and then reopen it, visit the page again. This might solve the problem. If not, try using CTRL + Reload button or Command + R keyboard shortcuts. This might help as well.

Step 2 – Multiple Browsers

If you’ve used just one browser, check with another browser or device. If a new browser on the same machine doesn’t show the error, then the browser has a fault. If another device doesn’t show the error, then the first device has an error.

Step 3 – Clear Browser Cache

This is a simple process, but one that can solve many issues. Clear the cache in your browser and then try reloading the page. This removes the chance that your browser is using old SSL certificate information.

Step 4 – Computer’s Clock

Check that your clock’s computer is synchronized to the real time. A mismatch of your time can cause the issue.

Step 5 – Turn off Antivirus and VPN Apps

Turn off any antivirus programs or VPN services that you might have running on your website. If this is causing the problem, speak to the development team of the program about the problem and they might be able to help you.

Step 6 – Check SSL Certificate

Another common issue is the expiry of the SSL certificate. These are issued for a specific period and will expire when they reach the end of the period. Check your expiration date and ensure that your website still has an SSL certificate.

Step 7 – Test your SSL Server

Finally, check your SSL certificate server. If you’ve manually setup the certificate, this can cause problems if the configuration was not right.

Final Word: How to Fix Your Connection is Not Private Error

Don’t let customers leave your website because of an error. Ensure that when you get the ‘ Your Connection is Not Private’ error, that you solve the problem early on. Use the notes above to help you.

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